We offer disability related training in the following areas:
- Disability Equality Awareness
- Welcoming Disabled Customers – Customer Care
- The Equalities Act 2010
All courses are tailored to your specific requirements, and include: DVD/video clips, and information hand-outs/packs.
The courses can include:
Facts and figures, Models of disability, Access and Attitude, the Disability Discrimination legislation part of the equalities act, Language and etiquette.
During the course, Video clips, quizzes and case studies are provided. At the end of the course a pack is given out to all participants for their future use.
There is always plenty of time for discussion and feedback.
Customer Care welcoming disabled customers to your organization
A half-day or one-day course containing some of the above mentioned materials but with an emphasis on improving your client-base and Encouraging people with disabilities into your company premises. The main emphasis of the course is on Etiquette, Language, how to approach people with varying disabilities and what to do in difficult situations. The course is very much case study and discussion based.
A minimal amount of role Play can be included but no-one is forced to participate.
The aim of the course, as well as raising awareness of disability, is to help you feel at ease when working and interacting with disabled customers.
It is important to note that, none of these courses are set in stone. For example, Should you require a full day or a half-day course, these can be provided.
We can also provide 1 to 1.5 hour taster workshops on any of the above to suit the customer’s needs.
All materials are supplied by DRT although it is preferable for you to copy and distribute the programme and objectives in advance, which will be sent to you once you have booked the relevant course.
Dolphin approved trainer
Maurice Press, The Disability Resource Teams Managing Director is proud to be an accredited trainer for the Dolphin Supernova screen readers.